We are committed to your satisfaction. Our talented team is available to help you select the right product for your needs. We encourage you to take advantage of our expertise before making your purchase.
If you have any issues with your order, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective and Damaged Products Most of our products include a one-year parts and labor warranty against manufacturing defects. Manufacturers will generally require photos or an inspection of the product. If the Manufacture warranty is longer than one year, we will honor their warranty as specified. See your product literature or speak with one of our product experts for details. Jarons reserves the right to perform in-home inspection and repair of merchandise claimed to be damaged or defective. Depending on the level of service or repair needed, service may be done in your home, in our own custom repair shop, or at the factory. Jarons may, at its sole discretion, repair or replace merchandise. After one-year Jarons will always make a ‘best attempt’ to help you resolve any issue with the furniture you purchase from our store. There may be a charge for labor or parts depending on the factory.
Extended Warranty: (Guardsman Protection Plan) If you have purchased the Guardsman Elite Extended Warranty, please Click Here for more info.
Order Cancellations Jarons allows for sales orders to be cancelled within 72 hours with a full refund. If you have paid by cash or check the refund will be made by company check, we do not issue cash refunds. If you have paid by personal check, Jarons will wait 14 days for the check to clear before issuing a refund. Orders cancelled after 72 hours will be store credit only. Special orders can not be cancelled after 72 hours.
Returns After Delivery Furniture that has been delivered or picked up by our customers is not returnable or cancelable. In the unusual occurrence that an item arrives damaged, please notify the delivery team or customer service within 48 hours of the issue. Arrangements will be made to send a qualified furniture repair technician to your home to inspect the furniture, correct the problem, and provide appropriate service. Jarons reserves the right to repair or replace furniture as deemed necessary at Jarons discretion.
In the event that a return of furniture is authorized within two days of delivery due to no fault of Jarons, a 25% restocking fee will be charged. No credits will be given for delivery charges. Furniture delivered by Jarons that is not defective will be picked up by Jarons for a pick-up fee equal to the normal delivery charge, in addition to the 25% restocking fee. The balance of the funds of the sale will be retained as a store credit.
The customer agrees to the terms and conditions published above when they place an order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
AS IS, FLOOR SAMPLES, AND “THE HEAP” POLICY
All HEAP (clearance) and floor samples tagged “as is'' are sold with no service provided to the customer. The policy in the clearance center or HEAP is to sell the merchandise cash and carry. We require the merchandise to be delivered or picked up within 48 hours otherwise it will be re-sold. Jarons will make an exception to the 48-hour rule if the customer has bought other merchandise from the store and is waiting for delivery on all items. All sales from this department require a minimum 50% deposit.
Jarons has a liberal plan to help customers pay for merchandise. It is called a PRICE GUARANTEE POLICY. You can start an order with as little as $50 deposit, this locks your price for six months, we will NOT hold any merchandise until the customer has met the required down payment of 50%. Customers must make a monthly payment to keep order active otherwise it will be cancelled.
PRICE MATCH POLICY
We at Jarons Furniture Outlet are so sure you will get the absolute best deals that we backup our promise with a “Jaronteed” price-match. Here’s how it works. If, within 30 days of buying you find the same product with the same services for less, we will match the price! Any questions? Just ask us.
SHIPPING POLICY/DELIVERY POLICY
At Jarons Furniture Outlet we have two options: convenient “at store” pick up or a professional white glove delivery service that is able to perform the service at a wholesale price. This rate is lower than a professional moving service. At the time of purchase, you may schedule a delivery day, or when your furniture arrives in our warehouse, we will call you to arrange a delivery day. You must accept delivery within two weeks of being notified that your merchandise is available otherwise your furniture can be re-sold.
Climbing/Walk-Up Fees: Deliveries made to units above the second floor without elevator access will be subject to an additional charge.
Time of Delivery: Once our delivery service “routes” the stops in the most efficient way possible and loads the truck accordingly the night prior to your delivery, our customer service will call you and notify you of a three-hour time frame in which we expect your furniture to be delivered. If you need to cancel a delivery you must do so 24 hours in advance or you will be charged a re-delivery charge. Please arrange to have someone 18 years of age or older available to accept delivery. Our “time frame” is our best estimate and can change.
Delivery Cancellations: If you need to cancel a delivery you must do so 24 hours in advance or you will be charged a $50 re-delivery charge and a $50 restock fee.
Haul Away: Our delivery service will NOT move or remove old furniture from your home.
What is included with delivery: Our delivery team will place the furniture in the area you designate, assemble, and remove all trash and packing materials from your property. They will NOT remove and or dispose of old furniture.
The Tight Fit: Some houses in this area have narrow doors and halls and low ceilings often furniture will not fit into these houses. Our delivery service is instructed to make every effort to get your furniture into where you want it. They have explicit instructions not to damage the furniture or your home in the process. The final decision to try or not will be that of the driver.
No Fit Delivery: Sometimes furniture doesn’t fit into the room or the doorway of your house. It is your responsibility to measure and ensure the furniture will fit. You can check out our guide here. In the event of a no fit delivery we will charge the original delivery charge plus a 25% restocking fee. The remaining balance will be a store credit only, no refunds.
Warehouse Pickup: Furniture can be picked up in our Bordentown warehouse Tuesday thru Saturday 10am to 5:30pm, it is closed on Sunday and Monday. Furniture can be picked up at the Lumberton store Monday thru Friday 10am to 5:30pm, they are closed for pick ups on Saturday and Sunday. If you choose to pick up, come prepared with a proper vehicle and equipment to secure the furniture properly. Once the furniture is loaded onto your vehicle Jarons is no longer responsible for any damages that may occur. You can inspect your furniture prior to loading it onto your vehicle.