- Where are you located?
- Store Hours
- Warehouse and Pick Up Hours
- Can I purchase furniture online?
- How can I pay for my furniture?
- Cancellation Policy
- Returns After Delivery
- Do you offer financing?
- Can I make my payment at Jarons?
- Do you have a layaway program?
- Delivery and Set Up
- What Time Will You Deliver
- Cancelling A Delivery
- Who can Sign For My Delivery
- How Can I Pay on Delivery
- Will They Take My Old Furniture
- The Tight Fit
- How far do you deliver?
- Picking Up at Our Warehouse
- AS IS, FLOOR SAMPLES, AND “THE HEAP” POLICY
- Warranty Information
How can I pay for my furniture?
Jarons accepts Visa, MasterCard, Discover, American Express, Cash, Checks (with proper ID, sorry no starter or temporary checks) and convenient in store financing (click here to learn more)
Jarons allows for sales orders to be cancelled within 72 hours with a full refund. Refunds will be made via the original method of payment. If you have paid by cash or check the refund will be made by company check, we do not have cash refunds. Company checks are mailed every Thursday. If you have paid by personal check Jarons will wait 14 days for the check to clear before issuing a refund. Special orders cancellations within 72 hours are subject to a 30% restocking fee.
Cancellations of orders less after 72 hours will be charged a 15% restocking fee.
Returns After Delivery
Furniture delivered to or picked up by our customers is not returnable or cancelable. In the unusual occurrence that an item arrives damaged, please notify the delivery team or customer service at the store or delivery facility. Arrangements will be made to send a qualified furniture repair technician to your home to inspect the furniture, correct the problem, and provide appropriate service. Jarons reserves the right to repair or replace furniture as deemed necessary at Jarons discretion.
In the event that a return of furniture is authorized within two days of delivery due to no fault of Jarons, a 20% restocking fee will be charged. No credits will be given for delivery or pick-up charges. Furniture delivered by Jarons that is not defective will be picked up by Jarons for a pick-up fee equal to the normal delivery charge, in addition to the 20% restocking fee. If furniture (excluding bedding) is returned in original new condition, the balance of the purchase price will be returned after deducting the restocking fee and any delivery or pick-up charges.
Do you offer financing?
Jarons has immediate financing on the spot! Fill out your application and know within minutes how much you can spend. You can also fill out an application online.
CLICK: MORE INFO HERE!
Can I make my payment at Jarons?
Jarons does not accept payments for the financing we offer. You can make payments directly to the finance company or online.
CLICK: MORE INFO HERE!
Do you have a layaway program?
Jarons Furniture Outlet has a very liberal plan to help the customer pay for the merchandise. We call it a PRICE GUARANTEE POLICY. You can start a PRICE GUARANTEE POLICY sale with as little as a $50 deposit, however will not hold any merchandise until the customer has met the required down payment of 50%, or has a firm date for delivery. It is the customers’ responsibility to give the store a least eight weeks notice before they require the merchandise. We will hold this PRICE GUARANTEE sale in our system for one year as long as there are monthly payments made to keep it active. This plan insures you will not pay higher prices even if the factory raises the price of the furniture.
Delivery and Set Up
No one can deliver furniture for “free”. Any business has two options. Build the cost of delivery into the price of the merchandise or pass the cost of delivery onto the customer. At Jarons Furniture Outlet we have a delivery service that is able to perform the service at a wholesale price. This rate is lower than a professional moving service. At the time of purchase you may schedule a delivery day, or when your furniture arrives in our warehouse we will call you to arrange a delivery day. You must accept delivery within two weeks of being notified that your merchandise is available. If we have not heard from you within 14 days, we reserve the right to release your order(s). Climbing/Walk-Up Fees—Deliveries made to units above the third floor without elevator access will be subject to an additional charge.
PLEASE NOTE: To ensure the safety of our delivery team, we reserve the right to cancel or delay deliveries during hazardous weather conditions.
What Time Will You Deliver
Once our delivery service “routes” the stops and loads the truck you will receive a phone call after 4pm the day before your scheduled delivery notifying you of a three hour time frame in which we expect your furniture to be delivered. Please arrange to have someone available to accept delivery. Our “time frame” is our best estimate and can change.
Will They Take My Old Furniture
Our delivery service will perform the following function. They will assemble and place the furniture in the area you designate, and they will remove from your property all trash and packing material. They will not remove and or dispose of old furniture.
The Tight Fit
Some houses in this area have narrow doors and halls and low ceilings often furniture will not fit into these houses. Our delivery service is instructed to make every effort to get your furniture into where you want it. Our delivery service has explicit instructions not to damage the furniture or your home in the process. The final decision to try or not will be of the driver.
How far do you deliver?
Jarons has made deliveries to many distant places, of course long-distance deliveries cost more and may not be appropriate for your purchase. You'll need to work with your sales specialist on scheduling deliveries more than 50 miles from the store.
Picking Up at Our Warehouse
Furniture can be picked up at our store during our pick up hours. Tuesday through Sunday between 10 am and 5:30 pm. Our warehouse is closed on Monday. If you choose to pick up please come prepare with the proper vehicle. Once the furniture is loaded onto your vehicle Jarons Furniture Outlet will not be responsible for any shipping damage. Please inspect the merchandise prior to leaving our loading area. It is your responsibility to make sure the furniture is secure and properly loaded. Furniture originally picked up by the customer may not be returned unless it is defective. Defective furniture originally picked up by the customer must be returned by the customer.
AS IS, FLOOR SAMPLES, AND “THE HEAP” POLICY
All HEAP and floor samples tagged “as is” are sold with no service provided to the customer. The policy in the clearance center or HEAP is to sell the merchandise cash and carry. We require the merchandise to be delivered or picked up within 48 hours. We will not hold sold merchandise for 48 hours and then return it to the floor for re-sale. Jarons will make an exceptions to the 48 hour rule if the customer has bought other merchandise from the store and is waiting for delivery on all items. All sales from this department require a minimum 50% deposit. These rules are posted at the entrance to ‘The Heap”.
We guarantee that our products will be free from manufacturing defects for one year from date of purchase. If the Manufacture warranty is longer than one year we will honor their warranty as specified. Manufacturer warranties apply to original purchaser only. If you have a manufacturing defect please give our customer service a call to schedule a service technician to inspect and repair the furniture. Jarons reserves the right to perform in-home inspections of merchandise claimed to be damaged or defective. Depending on the level of service or repair needed, service may be done in your home, in our own custom repair shop, or at the factory. Jarons may, at its sole discretion, repair or replace merchandise. After one year Jarons will always make a ‘best attempt’ to help you resolve any issue with the furniture you purchase from our store. There may be a charge for labor or parts depending on the factory.
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